Refund policy

REFUND & RETURN POLICY

Last updated: September 10, 2026

Returns

At Luxeepeek, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.

Items must be returned within [30 days] of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be in the original packaging, where applicable.
  • Include all original accessories, manuals, tags, and other materials supplied with the product.
  • Not have been damaged, altered, washed, worn, or used beyond what is reasonably necessary to inspect the product.

Certain products may be non-returnable because of their nature. Any product-specific return restrictions will be stated on the applicable product page.

How to Request a Return

Before sending anything back, please contact us at:

Email: khokharazan35@gmail.com
Phone: +1 631-488-3363

Please include:

  • Your order number
  • Your name
  • The product you wish to return
  • The reason for the return
  • Photographs, if the product is damaged, defective, incorrect, or materially different from the product description

Do not send a return to our warehouse address unless we have specifically instructed you to do so.

After we review your request, we will provide return instructions and, where applicable, the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at khokharazan35@gmail.com.

Please provide photographs showing the product, packaging, shipping label, and damage or defect where applicable.

We will review the issue and, where appropriate, provide a replacement, repair, store credit, or refund.

Return Shipping Costs

Unless otherwise required by applicable law:

  • Customers are responsible for return shipping costs for returns due to change of mind, incorrect selection, or other reasons not caused by Luxeepeek.
  • Luxeepeek will be responsible for reasonable return shipping costs when the item received is defective, damaged in transit, or materially incorrect due to our error.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow reasonable processing time for us to inspect the return and issue the refund. After we issue the refund, your bank or payment provider may require additional time to make the funds available.

Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it, first check your bank or payment provider.

If you still have not received your refund, contact us at:

khokharazan35@gmail.com

Exchanges

We may offer exchanges depending on product availability.

If an exchange is unavailable, we may provide an alternative remedy permitted under this policy and applicable law.

Cancellations

You may contact us to request cancellation as soon as possible after placing an order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, you may need to follow the applicable return procedure.

Important

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.