Shipping policy

SHIPPING POLICY

Last updated: September 10, 2026

Order Processing

Orders are processed after successful payment confirmation.

Our estimated processing time is:

[1–3 business days]

Processing times may be longer during holidays, promotional periods, unusually high order volumes, or circumstances outside our reasonable control.

We will provide order and shipping information to customers as applicable.

Shipping Times

Estimated delivery times depend on the shipping method, destination, carrier, and other circumstances.

Estimated shipping time:

[3–7 business days after processing]

These are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

Customers should consider both the processing period and transit period when estimating delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, contact us immediately at:

khokharazan35@gmail.com

We will attempt to assist where possible, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

Tracking

When tracking information is available, it may be provided to the email address associated with your order.

Tracking information is supplied by the applicable shipping carrier and may take some time to update after the package has been shipped.

Delays

Shipping delays may occur because of:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Customs processing
  • Incorrect addresses
  • Transportation disruptions
  • High shipping volumes
  • Other circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will communicate the relevant information where appropriate.

For U.S. online sales, federal rules generally require merchants to have a reasonable basis for their advertised shipping timeframe; if no timeframe is stated, the FTC's rule generally requires shipment within 30 days, subject to its delay procedures. FFederal Trade Commission+1

Lost or Stolen Packages

Once an order has been delivered according to the carrier's tracking information, Luxeepeek is not automatically responsible for packages that are subsequently lost or stolen.

If your tracking information indicates delivery but you cannot locate the package, please:

  1. Check around your delivery location.
  2. Ask household members or building management.
  3. Contact the carrier.
  4. Contact us so that we can assist where reasonably possible.

International Orders

[Choose ONE before publishing:]

Option A — U.S. only:

We currently ship only within the United States.

Option B — International:

We may ship to selected international destinations. Customers are responsible for any applicable customs duties, taxes, import charges, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise at checkout.

If you sell internationally, Shopify specifically expects merchants to communicate potential import/customs charges before purchase where applicable.